Troubleshooting Guide
We've created a video for every issue you could have with your Mason Genie! If you're still having issues, email us at support@masongenie.com and we'll make it work!
Troublshooting Guide
Everything you need to know for solving common issues with your Mason Genie.
Which Jars are Compatible
Find out which mason jars work with your vacuum sealer.
Solving Stuck Lids
Step-by-step instructions to safely remove stuck lids and get back to sealing.
How to Clean
Keep your Mason Genie in top condition with this easy cleaning guide.
How to charge and turn on
Learn how to properly charge and power up your Mason Genie for optimal performance.